Troubleshooting Billing or Payment Issues

If you’re having trouble purchasing credits, your payment didn’t go through, or your credits aren’t showing up, here’s how to resolve it:

🛠️ Common Issues & Solutions

1. Payment Failed or Was Declined

• Double-check your card details and billing address.
• Make sure your card has sufficient funds and is enabled for online purchases.
• Try a different payment method (credit/debit card, Apple Pay, Google Pay, etc.).

2. Credits Didn’t Appear After Purchase

• Wait a few minutes—sometimes there’s a short delay.
• Refresh your profile or dashboard to update your balance.
• Check your email for a purchase confirmation.

3. Charged the Wrong Amount

• Review your purchase history in the Credits or Billing section.
• If you see an incorrect charge, contact Support with your order details.

4. Can’t Access Premium Features After Purchase

• Make sure you’re logged into the correct account.
• Check your credit balance to confirm the purchase went through.
• Log out and log back in, or restart the app.

Still Need Help?

• Contact Support with:
  • The email address on your account
  • A description of the issue
  • Any relevant screenshots or receipts
• We’ll resolve your issue as quickly as possible!

Pro Tip

Keep your payment information up to date and always check for confirmation emails after making a purchase.